We are listening...
At National Community Care, we welcome and value compliments and complaints.
We recognise that responding to and resolving complaints allows clients, employees and stakeholders to contribute to service improvements. When you provide a compliment or make a complaint about a service, you can expect to be treated with respect and have your matter resolved as quickly as possible.
If you have a compliment or complaint, you are encouraged to speak directly to the employee involved as they are often best placed to follow up on any oversights or delays. If you feel your issue has not been adequately dealt with, or you simply don’t feel you can raise your compliment or complaint with the employee involved you are welcome and encouraged to escalate your issue to National Community Care management directly.
(02) 6242 4978
At National Community Care we will respond with an acknowledgement of notification within 24 business hours and endeavor to rectify any concerns raised or relay any compliment in a prompt, impartial and professional manner.
If you feel the result is inadequate or you feel you need assistance when working through a complaint with us or ANY service provider you engage, there are a number of support services that may be able to assist you.
For your convenience, we have attached the ACT Government Advocacy ACT Agencies Fact Sheet.